13 Intercom Alternatives That Are Free Or Low Cost In 2023

Automate your workflows with Zendesk AI, and modify them with your own code or configurations to accommodate your business needs. You can also enhance your customer service with integrations such as Salesforce, Slack, and Harvest. Chatbots collect a lot of sensitive customer data, so your chosen tool should offer security measures that help protect that data. AI chatbots will also be accessing data from your other tools (if you choose to integrate them) and websites, so make sure to have systems or plans in place in case of a security breach. You’ll need to build and train the chatbot according to your business needs, so choose a tool that offers no-code builders and simple training methods. It also helps if the chatbot supports relevant third-party integrations, which allows you to unify your workflows.

Your customers get quick responses to their questions with their real-time support, ensuring a smooth and satisfying experience. Plus, chatbots automate tasks so you can focus on important stuff and grow your business. This article explores AI chatbot platforms, with a particular focus on ChatBot, Freshworks, Tidio, and Intercom. By carefully evaluating their key features, pricing plans, and benefits, we want to empower you to confidently choose the solution that aligns perfectly with your business. Overall, HubSpot users are very satisfied with the product, with a 4.4 rating on G2.

Question: How does the Dashboard handle my data?

In this comprehensive guide, we’ll explore the top alternatives to Intercom, offering you a range of affordable and powerful solutions to enhance your customer interactions. In conclusion, Helpwise emerges as the top Intercom alternative, offering a comprehensive omnichannel suite and seamless team collaboration. With efficient email organization, saved replies, and internal team chat, Helpwise streamlines customer interactions. Zoho Desk offers a free tier while its paid plans initiate from $14 per agent per month, presenting a flexible range to suit different business scales and requirements. In terms of pricing, HappyFox plans start at $26 per agent per month.

You may have heard of Zendesk Chat before since it is their strongest card on the game. Compared to all the other tools on this list, Zendesk provides the best and highest rated life-chat feature among all. Customerly pricing is transparent and fair and is starting as little as $7mo for the Essential plan. Startup, Pro, and Enterprise plans can be customized with a number of teammates and interactions (All the plans offer unlimited contacts) on top of the one you have included.

What are the top reasons to search for alternatives to Intercom?

However, only their pricier plans provide AI solutions, ticket sharing, and field-level access control. AI chatbots allow you to deal with more customer requests in a shorter amount of time. You can automate conversations for faster response times and reduce repetitive tasks for your support team. Since its founding in 2011, Intercom has been one of the go-to choices for customer service professionalsl.

By opting for the Start pricing tier, Startup X gains access to a wide range of features that are essential for its customer communication efforts. What’s more, integration with your SaaS product allows targeted messages and automated chats, ensuring seamless customer communication. However, if you want to upgrade your subscription to give access to more users, you don’t pay $9 extra per user, but $19 per user per month.

Once your trial period ends, your plan will continue, and you’ll be billed either monthly or annually unless you cancel first. Intercom Messenger, on the other hand, is included in all plans and is part of Intercom Support. We’ve developed this guide to take you through the ins and outs of Intercom’s pricing structure, ensuring that you know what you’ll be paying for and what you’ll get for your money. The only difference is that with HelpCrunch, you can be sure you will pay exactly what’s stated on their pricing, not a cent more. That is why, before rushing into anything with Intercom, just sign up for a free 14-day trial and give it a try.

Notably, ClickDesk offers a cost-free plan alongside premium options starting at $12.99 per month per agent. HubSpot Service Hub is an all-in-one CRM platform that helps you deepen your customer relations. Connect all your service channels and data on one platform for easier customer support management. Access help desk automation, a shared inbox and customer portal, custom surveys, reporting, and more. It also offers automated bots that can help you with various tasks, such as answering questions or providing customer support.

It allows businesses and organizations to interact with their customers in real-time through automated chat conversations. The chatbot can handle a range of customer inquiries, from answering simple questions to directing customers to relevant resources and support. They’ve also brought many other fantastic solutions to the table over the years, helping businesses to scale their operations and best understand their customers.

• Once you’ve created your ideal Messenger, integrate it into your website or product to enhance engagement.
• For each additional seat, you’ll have to pay an additional $19 (up to a maximum of 25 seats).
• A Help Center is a landing page with articles, often FAQ articles, that are written to help guide visitors through common pain points and product features.
• Intercom does a fairly good job of breaking their overall cost components down into distinct sections, providing a really digestible pricing structure.

Botsonic is a versatile, AI-powered solution offering startups a customizable, user-friendly, and cost-effective tool to enhance customer interactions. It comes as a freemium pricing model, but you can’t really make use of all the essential features without paying hefty amounts. For example, you have to pay $19/month just to remove the Tawk.to branding from your chat widget.

Despite its complicated, unpredictable, and often impracticable prices, Intercom can significantly help your business. People Reached means you only pay for the value you get from Intercom. The ‘people reached’ are the individual users who in the last 30 days received at least one Outbound message from you. Seats give teammates access to different Support tools in Intercom. However, Zoho’s case is an exception because it’s a bargain for the functions it offers. Their Shared Inbox feature, customization options and self-serve capabilities are rated highest among those in this list on G2.

You can also use AI-powered agent assist tools to provide faster and smarter resolutions. Both tools also allow you to connect your email account and manage it from within the application to track open and click-through rates. In addition, Zendesk and Intercom feature advanced sales reporting and analytics that make it easy for sales teams to understand their prospects and customers more deeply. AI chatbots don’t only handle customer interactions — they also provide you with insights into user behavior and ticket resolution rates. This way, you can assess your chatbot’s performance, customer satisfaction, and how efficiently you’re resolving user issues.

Tidio chatbot review

We offer a huge range of marketing and customer interaction solutions to help you grow your business. If you’re a small business and don’t meet the above criteria, all is not lost. You can enjoy Intercom’s Starter plan starting from $79/month if billed annually, which is designed and created for small businesses. Intercom helps your small team manage all the communications between your business and its customers. Luckily, Intercom alternatives are not in scarce supply as hundreds of tools provide live chat, ticketing, knowledge base, and even chatbots — either separately or all in one package.

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